The agency will obtain authorization from the client or responsible party before accessing personal funds. This applies when grocery or shopping services are provided, or when assistance with bill payments or any activities involving client funds is required.

Our agency offers a range of services, including:

• Care Management
• Alzheimer’s and Dementia Care
• Personal Care & Companionshp/Homemaking Care
• Respite Care
• Transportation to Appointments and Errands
• Meal Preparation and Nutrition Support
• Medication Managemnt and Reminders
• Transitions to Home
• Hospice Support
• Live-In and Hourly Shifts
• Home and Safety Evaluations
• 24/7 Care

For a detailed breakdown, visit our Services page.

We do our best to match clients with caregivers who fit their needs and preferences. Please let us know if you have specific requests.

Payment options vary depending on the service. Please contact us directly to discuss payment methods, insurance eligibility, and any available financing options. We’re happy to help find a solution that works for you.

At Silver Caregivers, the safety and privacy of our clients are our top priorities. We employ a multi-faceted approach to safeguard your well-being and personal information. Here’s how:

All potential caregivers undergo rigorous background checks, including criminal history checks and verification of credentials. We also conduct thorough interviews and skills assessments to ensure they are qualified and trustworthy.

Our caregivers receive extensive training on safety protocols, emergency procedures, and client confidentiality. This includes training on HIPAA (Health Insurance Portability and Accountability Act) regulations that protect your health information.

• Our care plans are developed in consultation with you, your family, and your healthcare providers. We regularly review and update the care plan to ensure it meets your evolving needs and addresses any safety concerns.
• Our supervisory staff conducts regular visits and check-in calls to monitor care quality and identify potential safety issues. We also encourage open communication with our clients and their families to address any concerns promptly.
• We maintain strict policies and procedures to protect your personal and medical information. Our electronic systems are secure, and we limit access to your information to only those who need it to provide care. We comply with all applicable privacy laws and regulations.
• All caregivers and staff must sign confidentiality agreements, ensuring they understand their obligation to protect your privacy.
• We have a transparent process for reporting and investigating any incidents or safety concerns. We take all reports seriously and take appropriate action to address any issues.

“We are pleased to offer our home healthcare services to residents throughout all of Broward County, Florida. Whether you’re in Fort Lauderdale, Pembroke Pines, Coral Springs, or any other city within the county, Silver Caregivers is here to provide compassionate and reliable care in the comfort of your own home. If you’re located in Broward County, please contact us to confirm service availability in your specific area.”

Silver Caregivers can provide supplemental home care services to residents of Assisted Living Facilities (ALFs) in Broward County. Our services are designed to enhance the care already provided by the ALF, addressing specific personal needs that require additional attention. We work collaboratively with the ALF staff to create a coordinated care plan that optimizes the resident’s well-being and independence. Contact us to learn more about how we can complement the services offered by your ALF.”

We conduct thorough criminal background checks, verify references, and check credentials to ensure the safety and trustworthiness of our team. We confirm that all caregivers hold the necessary certifications, such as CNA (Certified Nursing Assistant) or HHA (Home Health Aide), and that these certifications are current and in good standing. We carefully evaluate each caregiver’s experience, looking for a proven track record of providing compassionate and competent care. Our caregivers participate in ongoing training programs that cover a wide range of topics, including safety protocols, infection control, personal care techniques, medication reminders, and communication skills. We also provide specialized training to address the unique needs of our clients, such as Alzheimer’s care or fall prevention.”

“We understand that consistency in care is essential. If your regular caregiver is sick or unavailable, Silver Caregivers has a reliable backup plan:

On-Call Staff:

• We maintain a team of qualified and trained caregivers available on-call to cover shifts when needed.
• We will notify you as soon as possible if your regular caregiver cannot work and will promptly arrange for a replacement caregiver.
• We will provide the replacement caregiver with all the necessary information about your care plan and preferences to ensure a smooth transition.
• We will seek your approval of the replacement caregiver before they begin providing care.

• Silver Caregivers is committed to providing our clients the highest quality of care.
• Our supervisory staff regularly visits your home to observe the caregiver and ensure that they follow the care plan.
• We make regular check-in calls to you and your family to gather feedback and address any concerns.
• We encourage you to provide us with feedback on your caregiver and the services you are receiving. We use this feedback to continuously improve our quality of care.
• We regularly review and update your care plan to ensure that it continues to meet your evolving needs.
• Our staff is available 24 hours a day, 7 days a week to address any questions or concerns during healthcare services.

We take all complaints seriously and are committed to resolving them promptly and fairly. If you have a complaint about your caregiver, please follow these steps:

Please contact our office by phone or email to report your complaint.

• We will thoroughly investigate your complaint, speaking with you, the caregiver, and any other relevant parties.
• We will take appropriate action to resolve the complaint, which may include retraining, reassigning, or terminating the caregiver’s employment.
• We will follow up with you to ensure you are satisfied with the resolution.

Yes, all of our caregivers are fully licensed (if applicable, e.g., CNAs), insured, and bonded. We verify that our caregivers maintain current and valid licenses and are covered by both professional liability insurance and a surety bond. This provides you with peace of mind knowing that you are receiving care from qualified, protected, and trustworthy professionals.

The cost of home healthcare services from Silver Caregivers varies depending on several factors, including the specific services you need, the number of hours of care required per day or week, and the level of expertise required from the caregiver. Because each client’s unique situation, we encourage you to schedule a free in-home consultation. During this consultation, we will assess your needs, discuss your options, and provide a personalized estimate of the cost of care. This will allow you to make an informed decision about whether home healthcare is right for you.

Silver Caregivers offers both hourly and live-in care options to meet a variety of needs:

• Hourly Care: With hourly care, a caregiver assists a specified number of hours per day or week. This option is ideal for individuals who need help with specific tasks, such as bathing, dressing, meal preparation, or medication reminders, but do not require constant supervision. The cost of hourly care is typically based on an hourly rate.
• Live-In Care: With live-in care, a caregiver resides in the client’s home and assists the client around the clock. This option is best suited for individuals who need continuous supervision and support due to chronic illness, disability, or cognitive impairment. Live-in caregivers typically have a designated sleep period. The cost of live-in care is generally a flat daily or weekly rate, which is often more cost-effective than round-the-clock hourly care for those needing constant assistance. We can help you determine which option is best suited for your needs and budget during a free consultation.

Whether your insurance will cover home healthcare services depends on your specific insurance plan and the type of care you require.

• Medicaid: Medicaid coverage for home care varies by state. In Florida, Medicaid may cover certain home healthcare services for eligible individuals.
• Private Insurance: Many private insurance plans offer some coverage for home care, but the extent of coverage can vary widely. To determine whether your insurance will cover home healthcare, we recommend contacting your insurance provider directly. We are also happy to assist you in verifying your coverage and navigating the insurance process. We can also discuss options if your insurance doesn’t fully cover your needs.

Silver Caregivers understands that the cost of home healthcare can be a concern for many families. While we do not directly offer payment plans, we are happy to work with you to explore all available options to make care more affordable.

This includes:

• We can assist you in understanding your insurance benefits and maximizing your coverage for home healthcare services.
• We can help you navigate the process of using long-term care insurance to pay for home care.
• We can provide information about veterans benefits that may help cover the cost of home care for eligible veterans and their spouses.
• We can provide you with referrals to local organizations and programs that may offer financial assistance or other resources for seniors and individuals with disabilities.

Please contact us to discuss your financial situation, and we will do our best to help you find a solution that works for you.

Getting started with Silver Caregivers is a simple and straightforward process:

• Contact us by phone or email to schedule a free, no-obligation consultation. This can take place in your home or at a location that is convenient for you. During this consultation, we will discuss your needs, answer your questions, and explain our services in more detail.
• If you decide to proceed, we will conduct a comprehensive assessment of your medical condition, functional abilities, and personal preferences. This assessment will help us develop a customized care plan that meets your specific needs.
• Based on the assessment, we will work with you, your family, and your physician (if necessary) to develop a detailed care plan that outlines the services you will receive, the schedule of care, and the goals you hope to achieve.
• We will carefully match you with a qualified and compassionate caregiver who has the skills and experience to meet your needs.
• Once the care plan is finalized and a caregiver is assigned, we will begin providing services according to the agreed-upon schedule.

To help us provide you with the best possible care, we will need the following information:

• Personal Information: Your name, address, phone number, and date of birth.
• Medical History: A summary of your medical conditions, medications, allergies, and any other relevant medical information.
• Physician Information: The name, address, and phone number of your primary physician and any other relevant healthcare providers.
• Insurance Information: Your insurance card and policy information ( Medicaid, or private insurance-long term).
• Emergency Contact Information: The name, phone number, and relationship of your emergency contact person.
• Legal Documents (if applicable): Power of attorney, healthcare proxy, or other legal documents that authorize someone to make decisions on your behalf.

The time it takes to start receiving home healthcare services can vary depending on several factors, such as the complexity of your care needs, the availability of caregivers, and the time it takes to complete the necessary paperwork and assessments. In most cases, we can begin providing services within 24 to 72 hours after the initial consultation and assessment. We understand that you may need care urgently, and we will do everything we can to expedite the process.

Whether you need a doctor’s referral to receive home care services depends on your insurance coverage and the specific services you require.

• Medicaid: Some home care services may require a doctor’s referral.
• Private Insurance: Some private insurance plans may require a doctor’s referral, while others may not. Even if a doctor’s referral is not required, we always recommend consulting with your physician to ensure that home care is appropriate for your needs. If you need help obtaining a doctor’s referral, we are happy to assist you.”

At Silver Caregivers, the safety and well-being of our clients is our top priority, we have implemented comprehensive safety protocols to minimize the risk of infection:

• Our caregivers are provided with and required to wear appropriate personal protective equipment (PPE), including masks, as necessary, gloves, during all client interactions. We ensure that caregivers are properly trained on how to use PPE effectively.
• All caregivers receive ongoing training on infection control practices, including proper hand hygiene, respiratory etiquette, and cleaning and disinfection protocols.
• We provide our clients and their families with information and resources on how to protect themselves from COVID-19, mask-wearing, and hand hygiene.
• We continuously monitor the latest recommendations from the CDC, WHO, and local health authorities and update our policies and procedures accordingly.

We have strict policies in place to address situations where caregivers are sick to protect our clients and prevent the spread of illness:

• Our Caregivers are instructed to stay home if they are feeling unwell or exhibiting any symptoms of illness, including fever, cough, sore throat, or body aches. They are not allowed to work until they are symptom-free for a specified period (as determined by current health guidelines) and/or have received medical clearance.
• Our Caregivers are required to report any illness to our office immediately.
• If your regular caregiver is sick, we will promptly arrange for a qualified replacement caregiver to provide care. We maintain a pool of available caregivers to ensure continuity of service.
• We will communicate with you proactively about any changes to your care schedule due to caregiver illness.
• We are committed to being transparent with our clients about any potential health risks and the steps we are taking to mitigate them.